I am from Florida and was looking for a new bike and we came across a beautiful blue and silver sportster with low miles while we were on vacation. I then called and asked if the bike was still available and Charles answered the phone. He was very nice, respectful, knew all the answers and if he didnt, he would ask his manager. He was very professional. He helped me with everything and answered all my questions! I would definitely recommend buying a bike from them and asking for Charles!